Bhawna Kumari

E-commerce or electronic commerce, refers to the buying & selling of goods & services over the Internet. It includes a range of commercial activities like online shopping, electronic payments, online auctions & Internet banking. It has become increasingly popular in recent years, driven by the growth of the Internet & the increasing use of smartphones […]

In the lodging industry, which includes hotels, motels, resorts, and other places to stay, customer satisfaction is the most important thing. One of the biggest challenges in the lodging[1] industry is handling consumer complaints. A single bad experience can lead to negative reviews, loss of business, and damage to the establishment’s reputation. It’s crucial for […]

The rise of e-commerce has been a game-changer for consumers worldwide, enabling them to purchase goods and services from the comfort of their homes. However, this has also led to an increase in the number of consumer complaints related to online transactions. To address this issue, governments around the world are implementing various measures to […]

Purchasing a home is a significant investment for most people. It is essential to ensure that the homebuyer’s rights are protected and that the construction company or developer meets the agreed-upon terms. However, there are times when developers or builders do not fulfil their obligations, which can lead to disputes between them and the homebuyer. […]

Consumer fraud is any illegal act that is done to trick or steal money from people or businesses. It involves the use of false or misleading information, deception, or other unethical tactics to get people to part with their money, property, or personal information. Consumer fraud can take many forms, including identity theft, credit card […]

Consumer courts, also known as consumer forums or consumer dispute redressal forums, are specialized courts that deal with disputes between consumers and sellers or service providers. These courts are established under the Consumer Protection Act, which was enacted in 1986 in India and has been recently updated in 2019. The Consumer Protection Act[1] aims to […]

A consumer complaint against the Income Tax Department can arise when a taxpayer feels that their rights have been violated or that they have been treated unfairly. Complaints can range from incorrect tax assessments, delayed refunds, or harassment by Income Tax officials. To address such complaints, the Income Tax Department has established Grievance Redressal Officers […]

In today’s world, we rely heavily on products and services provided by various companies to fulfill our daily needs. However, sometimes we may not receive the quality of products or services that we expect, despite paying for them. In such cases, many people are unsure whether to take legal action or not. One option available […]

A Caveat Petition is a legal instrument filed by a party in a court of law. The purpose of filing a Caveat Petition is to ensure that the court does not pass any ex parte orders or orders without giving notice to the party who filed the petition. In simpler terms, a Caveat Petition is […]

Legal proceedings can be complicated and confusing for individuals who are not well-versed in the law. In particular, two terms that are often used in legal matters are Caveat Petition and Legal Notice. These two legal instruments are commonly used in India to prevent or resolve disputes. This blog will explain the difference between a […]

The laws of different countries are framed differently based on a variety of factors, including culture, demographics, socio-economics, etc. But if you look at what the law is trying to achieve at the end of the day, you will realize that all laws are based on the concept of natural justice or common sense law. […]

When it comes to taking a matter to court, there are several detailed procedures that need to be followed. In addition, there are formalities that need to be completed before you have your day in court. These procedures are laid out in the Civil Procedure Code. The purpose of these procedures and formalities is that […]

The Consumer Protection Act (CPA) is a law made by the government of a country to protect the rights of consumers and give them legal options if they have a problem with a seller or service provider. The primary aim of the Consumer Protection Act is to safeguard consumers from unfair trade practices, defective goods, […]

Consumer complaints filing has always been a tedious process in India. It involves a lot of paperwork, multiple visits to government offices, and long waiting times. This has been a major deterrent for many consumers who are dissatisfied with the services they receive. However, with the introduction of the E-Daakhil portal, filing consumer complaints has […]