Consumer complaints filing has always been a tedious process in India. It involves a lot of paperwork, multiple visits to government offices, and long waiting times. This has been a major deterrent for many consumers who are dissatisfied with the services they receive. However, with the introduction of the E-Daakhil portal, filing consumer complaints has become much easier and hassle-free.
The E-Daakhil portal is an initiative by the Ministry of Consumer Affairs, Food and Public Distribution. It was launched in 2020 to provide a digital platform for consumers to file complaints against any seller or service provider. The portal is a part of the National Consumer Helpline (NCH) project, which aims to provide timely and effective resolution of consumer complaints.
Step-By-Step Instructions for Filing a Consumer Complaint on the E-Daakhil Portal:
Step 1: Visit the E-Daakhil portal the first step is to visit the E-Daakhil portal website, which can be accessed at edaakhil.nic.in.
Step 2: Register on the portal If you haven’t already registered on the portal, you need to do so. To register, click on the ‘Register’ button on the top right corner of the page. You will be asked to enter your name, address, mobile number, email address, and other necessary details. Once you have entered all the required information, click on the ‘Register’ button.
Step 3: Login to the portal after registering on the portal, you need to login to your account. To do so, click on the ‘Login’ button on the top right corner of the page. Enter your login credentials, i.e., your username and password, and click on the ‘Login’ button.
Step 4: File a complaint once you have logged in to the portal, you can file a complaint by clicking on the ‘File a Complaint’ button on the top left corner of the page. You will be directed to a complaint filing form.
Step 5: Fill in the complaint filing form in the complaint filing form, you need to enter your personal details such as your name, address, mobile number, email address, etc. You also need to provide details of the seller or service provider against whom you are filing the complaint. This includes their name, address, and contact details. You need to specify the type of product or service you are complaining about and the nature of the complaint. You can also attach any relevant documents or evidence to support your complaint.
Step 6: Submit the complaint after filling in all the necessary details, you can submit the complaint by clicking on the ‘Submit’ button at the bottom of the page. Once you submit the complaint, you will receive an acknowledgment with a unique complaint ID.
Step 7: Track the status of the complaint you can track the status of your complaint online by logging in to your account on the E-Daakhil portal. You can see when your complaint was received, verified, and forwarded to the concerned department. You can also see when your complaint is resolved.
Some Key Features Of The E-Daakhil Portal Are:
- Online Complaint Filing:
One of the most significant features of the E-Daakhil portal is that it allows consumers to file their complaints online. This means that consumers can submit their complaints from anywhere and at any time. All they need is a computer or a smartphone and an internet connection. They can also track the status of their complaint online.
- Multiple Language Support:
The E-Daakhil portal supports multiple languages, including Hindi and English. This makes it easy for consumers who are not comfortable with English to file their complaints in their preferred language.
- Quick and Easy Registration:
To file a complaint on the E-Daakhil portal, consumers need to register themselves first. The registration process is quick and easy. Consumers need to provide their name, address, contact details, and other necessary information. Once registered, they can file their complaint by filling up a simple form.
- Complaint Verification:
After a complaint is filed, it is verified by the concerned department. The verification process ensures that the complaint is genuine and not frivolous. Once verified, the complaint is forwarded to the appropriate department for further action.
- Resolution Tracking:
Consumers can track the status of their complaints online. They can see when their complaint was received, verified, and forwarded to the concerned department. They can also see when their complaint is resolved.
- User-Friendly Interface:
The E-Daakhil portal has a user-friendly interface that makes it easy for consumers to file their complaints. The portal is designed in such a way that even consumers who are not tech-savvy can use it without any difficulty.
- Feedback Mechanism:
After a complaint is resolved, consumers can provide feedback on the E-Daakhil portal. This feedback helps the concerned department to improve their services and ensures that consumers are satisfied with the resolution of their complaints.
In conclusion, the E-Daakhil portal has made it much easier and less troublesome for Indian consumers to file complaints. With its online complaint filing system, support for multiple languages, quick and easy registration, complaint verification, tracking of resolution, user-friendly interface, and feedback system, the portal has made it easier for consumers to get their problems fixed. Consumers can now file complaints from anywhere and at any time, without the need for multiple visits to government offices. The portal has also made the complaint resolution process more transparent and efficient, ensuring the timely and effective resolution of consumer complaints. Overall, the E-Daakhil portal is a significant step towards protecting the rights and interests of Indian consumers.