{"id":47833,"date":"2022-08-31T15:47:10","date_gmt":"2022-08-31T10:17:10","guid":{"rendered":"https:\/\/corpbiz.io\/learning\/?p=47833"},"modified":"2022-08-31T16:55:04","modified_gmt":"2022-08-31T11:25:04","slug":"ethical-marketing-of-medicines-in-india","status":"publish","type":"post","link":"https:\/\/corpbiz.io\/learning\/ethical-marketing-of-medicines-in-india\/","title":{"rendered":"Ethical Marketing of Medicines in India"},"content":{"rendered":"\n<p>Since ages, or since the time the Pharmaceutical Industry exists, it is unable to avoid the allegations of being indulged in unethical practices concerning the marketing of medicines around the world. The unethical marketing practices of medicines not only affect the general public but also the regulatory authorities face tough times in controlling such activities. One of the highlighted areas of unethical practices in the field on medicines is the questionable communication channel between pharmaceutical companies as well as medical practitioners. In this blog, we are going to discuss about the ethical marketing of medicines in India.<\/p>\n\n\n\n<p>India also is\nnot devoid of such practices. The draft pharmaceutical policy of 2017 published\nby the Government of India itself stated that the pharma companies indulge in\nunethical practices in the manner that they lure the medical practitioners to\nrecommend their brands in lieu of expensive trips and other gift hampers. The\ncost of these perquisites enjoyed by the practitioners is finally borne by the\nultimate user of these medicines, i.e., Patients.<\/p>\n\n\n\n<p>Currently,\nthere is absence of any laws that regulate the process of branding and\nmarketing medicines by pharma companies in front of medical practitioners. Only\nthe ethical guidelines issued by the Indian Medical Council (Professional\nConduct, Etiquette and Ethics) Regulations, 2002&nbsp;play some role in the\nregulation of such unethical practices. The aforesaid regulations also restrict\ndoctors from accepting any kind of perquisites such as travel or gifts from the\npharma companies.<\/p>\n\n\n\n<p>However, the\nprimary legislation which regulates the medical industry, i.e., The Drugs and\nCosmetics Act, 1940, does not lay down any regulations on the conduct of the\npharma companies.<\/p>\n\n\n\n<p>Some of the Consumer Protection Legislation in the country, such as the <strong>Consumer Protection Act, 1986<\/strong><sup><a href=\"https:\/\/en.wikipedia.org\/wiki\/Consumer_Protection_Act,_1986\"><strong>[1]<\/strong><\/a><\/sup> (Now Consumer Protection Act 2019) and the Drugs and Magic Remedies (Objectionable Advertisement) Act, 1954 and Rules, 1955, also deal with misleading advertisement of the medicines but do not pay any attention towards the pharma company-medical practitioner relationship.<\/p>\n\n\n\n<p>It is pertinent to notice that the government has turned a blind eye to this problem. In lieu of the increasing complaints of unethical marketing practices followed by pharma companies, the Department of Pharmaceuticals launched the Uniform Code of Pharmaceutical Marketing Practices (UCPMP) in the year 2011 (Modified in 2014). The basic intent behind the UCPMP code was to control the pharma industry in its interaction with HCPs. Since UCPNP was voluntary in nature, hence it led to its non-binding.<\/p>\n\n\n\n<p>On the\npositive side, there are a number of pharma companies that are proudly ethical\nin their communications with medical practitioners. Many pharma companies have\nalso put in place exhaustive internal guidelines and robust internal mechanisms\nguiding the interactions of their medical representatives\/marketing personnel\nwith medical practitioners. Further, a good number of medical practitioners also\nvalue such ethical practices. In those cases, the medical practitioner\nprescribes medicines from only those pharma companies whose quality is\ndependable.<\/p>\n\n\n\n<p>The Indian\ngovernment is also taking such malpractices in the medical field very seriously\nand is thinking of giving legal status to UCPMP, thereby make it binding. The guidelines\nillustrated in UCPMP are the most similar to the US Physicians Payment Sunshine\nAct, which is active in letter as well as spirit. It is interesting to notice\nthat the enforcement of the Sunshine Act by US Authorities has resulted in the\ncollection of fines of hundreds of millions of dollars from some pharma\ncompanies.<\/p>\n\n\n\n<p>Conversion of UCPMP into an abiding law would certainly help to control the rampant&nbsp;quid-pro-quo&nbsp;arrangements that are very much prominent today between pharma companies and medical practitioners. Moreover, the pharma companies which are currently engaged in unethical practices will be bound to re-evaluate their sales and marketing strategies and comply with the aforesaid regulations, or they will have to face legal consequences, thereby hampering their brand and business.<\/p>\n\n\n\n<p>In the\nmeanwhile, the pharma companies leading the Indian market shall lead by their\nexample for all other companies and must take voluntary responsibility to\nfollow the guidelines of UCPMP in letter as well as spirit. All pharma industry\nassociations shall also adopt the UCPMP and direct their members to do so, as\nwell as comply with the provisions of UCPMP at all costs. Such initiatives will\ngo a long way in developing a sense of confidence amongst the Government and\npatient groups. <\/p>\n\n\n\n<p>Within the medical industry, consumer-facing and <a href=\"https:\/\/corpbiz.io\/manufacturing-drug-license\"><strong>drug manufacturing <\/strong><\/a>organizations play a prominent role, the ignorance or exploitation of which can put customers and patients at risk in the process.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Traditional Approach &#8211; Ethical Marketing of Medicines<\/h2>\n\n\n\n<p>It is the\nrole of the sales representatives to lead the promotions and marketing of new\npharmaceutical products. This ensures that the healthcare community is well\ninformed about the benefits of the medical products in concern. However, it is\nthe market trend that the sales executives only elaborate on the positive\nfeatures while ignoring the negative ones.<\/p>\n\n\n\n<p>Governments all across the world have introduced many such regulations in the past few years, thereby putting pharmaceutical organizations under the obligation of choosing patients over profits. The marketing teams of the pharma companies shall be traditional in their approach and should be mindful of ethical behaviour when it comes to the  ethical marketing of medical products and services.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Achieving Ethical Marketing in  Pharmaceutical <\/h2>\n\n\n\n<p>The pharma companies which adhere to regulations may also face certain risks. Therefore, it is recommended to follow a set of general principles ensuring that the marketing in pharmaceutical industries is always ethical marketing, thereby not losing any trust among the patients.<\/p>\n\n\n\n<p>Following are\nsome of such ethics, ethical considerations or ideas which may prove beneficial\nfor promoting and marketing pharmaceutical products: <\/p>\n\n\n\n<p>1. <strong>Employees Training On Laws And Regulations<\/strong><\/p>\n\n\n\n<p>The pharma\ncompanies shall be well aware of the laws present within the pharmaceutical\nindustries, and therefore, the employees will also need to know them inside\nout. The stated Regulations and guidelines will ensure that the company\u2019s key personnel\nare already trained on the appropriate laws, regulations and codes of conduct. It\nshould be the standard practice to educate all marketing employees on these\nregulations and have regular training and refresher sessions.<\/p>\n\n\n\n<p><strong>2. Taking Consent before Conducting Direct Marketing<\/strong><\/p>\n\n\n\n<p>It is general\npractice that organizations need consent before directly marketing to\nindividuals. It is prominent to ensure that the organization respects the\nprivacy and preferences of the recipient of such marketing communications and shall\noperate in an ethical and culturally sensitive manner. The audience must always\nbe approached in a non-intrusive manner.<\/p>\n\n\n\n<p><strong>3. Fair And True Disclosure<\/strong><\/p>\n\n\n\n<p>In the\npharmaceutical industry, the disclosure of key information should be fair as\nwell as complete in all manner. Organizations must ensure full transparency\nwith their products and services, such as disclosing the complete range of\npotential side effects and the results of the clinical trials or the actual\nreceipts through various sign-ups on their websites, etc. Also, marketing\nmessages shall not be disguised as something else &#8211; this would be unethical in\nany way.<\/p>\n\n\n\n<p><strong>4. Partnership Rather Than Selling<\/strong><\/p>\n\n\n\n<p>Driving sales\nof products or services through the traditional field sales representatives\narmed with freebies, free travel, or other perquisites will not work now. The\nentire pharmaceutical industry needs to revive its dishonest image and do more\nthings efficiently and effectively. Pharma companies must adopt a more\npartner-centric approach with physicians, manufacturers and service providers\nrather than a mere sales model. There should be emphasized that a more natural\ncommunication and relationship is built between two individuals who are\nseemingly on the same wavelength.<\/p>\n\n\n\n<p><strong>5. Adopt An Inbound Marketing Approach<\/strong><\/p>\n\n\n\n<p>The concept\nof Inbound marketing is the complete opposite of having salespeople visit\nprospects to make sales. It consists of creating informational content to\neducate and inform audiences with the view of adding certain value. In this\nmanner, the medical or pharma community can find key product and service\ninformation on their own. On the other hand, the pharma company achieves brand\nawareness and an opportunity to develop sales leads at a future date. <\/p>\n\n\n\n<p><strong>6. Keeping Up-To-Date Data<\/strong><\/p>\n\n\n\n<p>Large pharmaceutical companies possess large marketing and sales databases. However, many times these databases are out of date and in need of updating. The role of the data manager is timely compile, organize and present data. Poor data will produce poor marketing results. Ensuring that the CRM \u2013 the lifeline of all ethical marketing and its related activities \u2013 is also kept up to date.<\/p>\n\n\n\n<p><strong>7. Engagement Within Digital Communities<\/strong><\/p>\n\n\n\n<p>Online\ncommunities and networks provide the perfect setting for building communications\nand brand awareness among prospects, peers and patients. Social media\nplatforms, forums and other online communities which provide the opportunity\nfor companies to communicate their ethical practices and relevant content shall\nnot be neglected. <\/p>\n\n\n\n<p><strong>8. Creating a People Brand<\/strong><\/p>\n\n\n\n<p>Customer\nloyalty is earned through an organization positioning itself alongside those\ncustomers. Developing a set of brand values as well as brand guidelines is\nimportant for every pharma company. <\/p>\n\n\n\n<p><strong>9. Restraint From Illegal Activities<\/strong><\/p>\n\n\n\n<p>Laws and regulations existing within the pharma industries shall always be obeyed. Ethical marketing in Pharmaceutical shouldn\u2019t only become part of legal obligations, but the organizations should go beyond to fully understand their audiences, forming relevant marketing messages.<\/p>\n\n\n\n<p><strong>10. Acting Responsibly<\/strong><\/p>\n\n\n\n<p>Pharmaceutical\nmarketing ethics are best comprehended through acts of fairness, integrity, and\nresponsibility. When an organization acts responsibly towards the markets,\nsocieties and communities it markets itself within; it will always highlight\nitself in a positive light. A pharmaceutical company acting responsibly through\nits marketing activities will build trust and reliance with those who reach it for\nits products and services.<\/p>\n\n\n\n<p>Many pharmaceutical companies have been conducting the same ethical marketing campaigns for the last decade or so. Now there is a need for change. They should rethink culture, tactics, and ethics, which it can benefit the whole industry.<\/p>\n\n\n\n<p class=\"text-left\"><b>Read our Article<\/b>:<mark style=\"background: #fffd03 !important;\"><a href=\"https:\/\/corpbiz.io\/learning\/application-process-for-ayurveda-drug-license-goes-online-by-the-ministry-of-ayush\/\">Application process for Ayurveda drug license goes online by the Ministry of Ayush\n<\/a><\/mark><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Since ages, or since the time the Pharmaceutical Industry exists, it is unable to avoid the allegations of being indulged in unethical practices concerning the marketing of medicines around the world. The unethical marketing practices of medicines not only affect the general public but also the regulatory authorities face tough times in controlling such activities. [&hellip;]<\/p>\n","protected":false},"author":34,"featured_media":47849,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[223],"tags":[2666],"acf":{"service_id":"98"},"authorName":"Monisha Chaudhary","authorImageUrl":"https:\/\/corpbiz.io\/learning\/wp-content\/uploads\/2022\/01\/Monisha-Chaudhary-150x150.jpg","authorDescription":"Meet Monisha Chaudhary, a company secretary, and legal content expert with 15+ Years of Industry Experience. With a deep understanding of numerous legal domains, such as intellectual property and regulatory affairs, and decades of expertise in drafting legal blogs, she has consistently delivered informative articles. Her unique writing style has made her gain an immense following among legal researchers, lawyers, and CAs.","postViews":4502,"readingTime":6,"_links":{"self":[{"href":"https:\/\/corpbiz.io\/learning\/wp-json\/wp\/v2\/posts\/47833"}],"collection":[{"href":"https:\/\/corpbiz.io\/learning\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/corpbiz.io\/learning\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/corpbiz.io\/learning\/wp-json\/wp\/v2\/users\/34"}],"replies":[{"embeddable":true,"href":"https:\/\/corpbiz.io\/learning\/wp-json\/wp\/v2\/comments?post=47833"}],"version-history":[{"count":13,"href":"https:\/\/corpbiz.io\/learning\/wp-json\/wp\/v2\/posts\/47833\/revisions"}],"predecessor-version":[{"id":47863,"href":"https:\/\/corpbiz.io\/learning\/wp-json\/wp\/v2\/posts\/47833\/revisions\/47863"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/corpbiz.io\/learning\/wp-json\/wp\/v2\/media\/47849"}],"wp:attachment":[{"href":"https:\/\/corpbiz.io\/learning\/wp-json\/wp\/v2\/media?parent=47833"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/corpbiz.io\/learning\/wp-json\/wp\/v2\/categories?post=47833"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/corpbiz.io\/learning\/wp-json\/wp\/v2\/tags?post=47833"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}