{"id":30243,"date":"2021-05-13T15:06:48","date_gmt":"2021-05-13T09:36:48","guid":{"rendered":"https:\/\/corpbiz.io\/learning\/?p=30243"},"modified":"2021-05-13T15:06:50","modified_gmt":"2021-05-13T09:36:50","slug":"file-a-consumer-complaint-against-the-builder-in-india","status":"publish","type":"post","link":"https:\/\/corpbiz.io\/learning\/file-a-consumer-complaint-against-the-builder-in-india\/","title":{"rendered":"How to File a Consumer Complaint against the Builder in India?"},"content":{"rendered":"\n<p class=\"has-drop-cap\">Filing a consumer complaint against the builder outside the regime of RERA is now simple than ever. Complainants are required to submit a fee for filing a <a href=\"https:\/\/corpbiz.io\/consumer-complaint\"><strong>consumer complaint<\/strong><\/a> in respective courts. In this article, we will explain the process of filing a consumer complaint against the builder in India.<\/p>\n\n\n\n<p>In this technological era,\nregistering a grievance against the malpractice of trade such as property fraud\nand delayed possession has become stress-free &amp; simple. Any complainant can\nlodge a grievance in the consumer court for any offense committed by the real\nestate firm. The best part is that no lawyer is required to serve that purpose.<\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title ez-toc-toggle\" style=\"cursor:pointer\">Page Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 eztoc-toggle-hide-by-default' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/corpbiz.io\/learning\/file-a-consumer-complaint-against-the-builder-in-india\/#Step-By-Step_Guide_for_Lodging_a_Consumer_Complaint_against_the_Builder\" >Step-By-Step Guide for Lodging a Consumer Complaint against\nthe Builder<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/corpbiz.io\/learning\/file-a-consumer-complaint-against-the-builder-in-india\/#Tabular_Representation_of_a_Fee_Structure_for_Filing_a_Plea_in_a_Respective_Court\" >Tabular Representation of a Fee Structure for Filing a Plea in a Respective Court<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/corpbiz.io\/learning\/file-a-consumer-complaint-against-the-builder-in-india\/#How_to_Check_the_Status_Of_a_Complaint_Filed_with_the_Court\" >How to Check the Status Of a Complaint Filed with the Court?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/corpbiz.io\/learning\/file-a-consumer-complaint-against-the-builder-in-india\/#Other_Avenues_for_Lodging_Consumer_Complaint_against_the_Builder\" >Other Avenues for Lodging Consumer Complaint against the\nBuilder<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/corpbiz.io\/learning\/file-a-consumer-complaint-against-the-builder-in-india\/#Due_Consideration_of_Attributes_to_Avoid_Real_Estate_Fraud\" >Due Consideration of Attributes to Avoid Real Estate Fraud<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/corpbiz.io\/learning\/file-a-consumer-complaint-against-the-builder-in-india\/#About_the_INGRAM_Integrated_Grievance_Redressal_Mechanism\" >About the INGRAM (Integrated Grievance Redressal Mechanism)<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/corpbiz.io\/learning\/file-a-consumer-complaint-against-the-builder-in-india\/#Conclusion\" >Conclusion<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Step-By-Step_Guide_for_Lodging_a_Consumer_Complaint_against_the_Builder\"><\/span>Step-By-Step Guide for Lodging a Consumer Complaint against\nthe Builder<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p><em><strong>Following is the procedure for filing online complaint against the builder on the INGRAM portal. <\/strong><\/em><\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter is-resized\"><img decoding=\"async\" src=\"https:\/\/corpbiz.io\/learning\/wp-content\/uploads\/2021\/05\/Step-By-Step-Guide-for-Lodging-a-Consumer-Complaint-against-the-Builder.png\" alt=\"Step-By-Step Guide for Lodging a Consumer Complaint against the Builder\" class=\"wp-image-30297\" width=\"542\" height=\"384\" srcset=\"https:\/\/corpbiz.io\/learning\/wp-content\/uploads\/2021\/05\/Step-By-Step-Guide-for-Lodging-a-Consumer-Complaint-against-the-Builder.png 997w, https:\/\/corpbiz.io\/learning\/wp-content\/uploads\/2021\/05\/Step-By-Step-Guide-for-Lodging-a-Consumer-Complaint-against-the-Builder-300x212.png 300w, https:\/\/corpbiz.io\/learning\/wp-content\/uploads\/2021\/05\/Step-By-Step-Guide-for-Lodging-a-Consumer-Complaint-against-the-Builder-768x544.png 768w\" sizes=\"(max-width: 542px) 100vw, 542px\" \/><\/figure><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">STEP 1: Sending a Notice to the Defaulter<\/h3>\n\n\n\n<p>Before loading a consumer\ncomplaint against the builder, a complainant ought to issue a formal notice to\nthe defaulter. As per bylaws, it is vital that the consumer must communicate with\ndefaulter and allow him\/her to respond to it. If the developer fails to respond\nto the given notice, you can head over to the consumer court.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">STEP 2: Online Grievance Submission<\/h3>\n\n\n\n<p>To register an online\ncomplaint, you need to create login credentials. After completing the said\nrequirement, login to the portal. While providing details during the grievance\nsubmission, make sure to submit the developer&#8217;s info such as name, address,\ncontact detail, and project-related details. Complainants can also upload\nsupporting documentation.&nbsp;<\/p>\n\n\n\n<p><em><strong>The given practices are deemed unlawful in the court of law pertaining to the real estate sector. A consumer can lodge a complaint for-.<\/strong><\/em><\/p>\n\n\n\n<ul><li>Deferred possession<\/li><li>Failing to provide a Completion Certificate (CC)<\/li><li>Sub-par construction quality<\/li><li>Construction defy requisite approvals<\/li><li>Use of unauthorized land for Construction<\/li><li>Fraud in property booking<\/li><li>Any modification in layout plan, land use, and structures.<\/li><li>Hidden charges<\/li><li>Cancellation of the project<\/li><li>Enhanced External Development Charges (EDC)<\/li><li>Forfeiture of the amount<\/li><\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">STEP 3: Submission of Fee<\/h3>\n\n\n\n<p>After filling the online form,\nthe complainant would need to submit a fee for registering a consumer complaint\nagainst the builder. The payment can be made online.<\/p>\n\n\n\n<p>If the complaint is worth less\nthan INR 20 lakh, the District Consumer Disputes Redressal Forum will entertain\nit. To register a claim in the said category, a complainant must submit a fee\nas given below:-<\/p>\n\n\n\n<ul><li>Up to INR 1 lakh &#8211; INR 100<\/li><li>Between INR 1-5 lakh &#8211; INR 200<\/li><li>Between INR 5-10 lakh &#8211; INR 400<\/li><li>Between INR 10-20 lakh &#8211; INR 500<\/li><\/ul>\n\n\n\n<p>If the compliant reflect a\nmonetary offense lies between a range of 20lakh-1Crore\u00b8, the State Consumer\nDispute Redressal Commission will address the problem. For States forums, the\nfollowing charges will be applicable as a fee.<\/p>\n\n\n\n<ul><li>INR 2,000 for a property worth more than INR 20 lakh but\nless than INR 50 lakh<\/li><li>INR 4,000 for a flat worth more than INR 50 lakh and up to\nINR 1 crore<\/li><\/ul>\n\n\n\n<p>Furthermore, if the complaint highlights the worth of the property more than INR 1 crore, the <strong><em>National Consumer Disputes Redressal Commission<\/em><\/strong><sup><a href=\"https:\/\/en.wikipedia.org\/wiki\/National_Consumer_Disputes_Redressal_Commission\"><strong><em>[1]<\/em><\/strong><\/a><\/sup> would act as a hearing court. The amount of INR 5000 will be imposed as a fee for filing a plea.&nbsp;&nbsp;<\/p>\n\n\n\n<p class=\"text-left\"><b>Read our article<\/b>:<mark style=\"background: #fffd03 !important;\"><a href=\"https:\/\/corpbiz.io\/learning\/learn-to-file-consumer-grievance-online-for-securing-consumer-right\/\">Learn to File Consumer Grievance Online for Securing Consumer Right<\/a><\/mark><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Tabular_Representation_of_a_Fee_Structure_for_Filing_a_Plea_in_a_Respective_Court\"><\/span>Tabular Representation of a Fee Structure for Filing a Plea in a Respective Court <span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<table class=\"table table-bordered\"><tbody><tr><td>\n  <strong>Complaint amount<\/strong>\n  <\/td><td>\n  <strong>Case to be handled by<\/strong>\n  <\/td><td>\n  <strong>Fees payable<\/strong>\n  <\/td><\/tr><tr><td>\n  <strong>Up to INR 1 lakh<\/strong>\n  <\/td><td>\n  District Court\n  <\/td><td>\n  INR 100\n  <\/td><\/tr><tr><td>\n  <strong>INR 1-5 lakh<\/strong>\n  <\/td><td>\n  District Court\n  <\/td><td>\n  INR 200\n  <\/td><\/tr><tr><td>\n  <strong>INR 5-10 lakh<\/strong>\n  <\/td><td>\n  District Court\n  <\/td><td>\n  INR 400\n  <\/td><\/tr><tr><td>\n  <strong>INR 10-20 lakh<\/strong>\n  <\/td><td>\n  District Court\n  <\/td><td>\n  INR 500\n  <\/td><\/tr><tr><td>\n  <strong>INR 20-50 lakh<\/strong>\n  <\/td><td>\n  State Court\n  <\/td><td>\n  INR 2,000\n  <\/td><\/tr><tr><td>\n  <strong>INR 50 lakh \u2013 INR 1 crore<\/strong>\n  <\/td><td>\n  State Court\n  <\/td><td>\n  INR 4,000\n  <\/td><\/tr><tr><td>\n  <strong>Above INR 1 crore<\/strong>\n  <\/td><td>\n  National Court\n  <\/td><td>\n  INR 5,000\n  <\/td><\/tr><\/tbody><\/table>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"How_to_Check_the_Status_Of_a_Complaint_Filed_with_the_Court\"><\/span>How to Check the Status Of a Complaint Filed with the Court?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>A consumer can check the status of their complaint by clicking the following link: https:\/\/consumerhelpline.gov.in\/user\/track-complaint.php <\/p>\n\n\n\n<p>Now to get the status, all you\nneed to enter the docket number (generated at the time of the complaint filing)\nand a registered mobile number.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Other_Avenues_for_Lodging_Consumer_Complaint_against_the_Builder\"><\/span>Other Avenues for Lodging Consumer Complaint against the\nBuilder<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p><strong><em>The Indian government provides the consumer with multiple alternatives to lodge a consumer complaint against the builder.<\/em><\/strong><\/p>\n\n\n\n<ul><li>Apart from registering an online complaint, a complainant\ncan make a call to lodge his\/her grievance at 1800-11-4000 or 14404. A consumer\ncan contact such avenue between 09:30 AM To 05:30 PM (IST), but not on the\nNational Holidays.<\/li><li>A complainant can dial an SMS on this no. &#8211; 08130009809 to\nlodge&nbsp;a consumer complaint against the builder.<\/li><li>You can download mobile applications &#8211; NCH App and UMANG App\n&#8211; to lodge&nbsp;consumer complaints against the builder.<\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Due_Consideration_of_Attributes_to_Avoid_Real_Estate_Fraud\"><\/span>Due Consideration of Attributes to Avoid Real Estate Fraud<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p><em><strong>Make sure to examine the following attributes thoroughly before making a payment (full or partial) to the builders for a property:<\/strong><\/em><\/p>\n\n\n\n<ul><li>Property&nbsp;Price<\/li><li>Flat&#8217;s Carpet Area<\/li><li>Land&nbsp;Record<\/li><li>Legal Check of&nbsp;Property<\/li><li>Apartment Possession<\/li><li>Financing Banks<\/li><li>Builder-Buyer Agreement<\/li><li>Location of the Flat<\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"About_the_INGRAM_Integrated_Grievance_Redressal_Mechanism\"><\/span>About the INGRAM (Integrated Grievance Redressal Mechanism)<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Integrated Grievance Redress\nMechanism (INGRAM) acts as an official government avenue that empowers citizens\nof India to report the injustice related to trade. The platform was launched by\nthe Department of Consumer Affairs aiming to facilitate an avenue for online\nfiling of consumer\u2019s grievances. The portal promotes awareness regarding\nconsumer right among the citizens of India. <\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Conclusion\"><\/span>Conclusion<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Purchasing a property or a home is an extremely vital decision for any buyer because it involves the significant amount of cost that they spared through the years of hardship. There were instances when builders looted their customers through offensive acts that even cost them losing the entire fund in the transaction. This is a severe crime, and thankfully our legal system empowers us to subdue such acts through a reliable legal avenue like INGRAM.<\/p>\n\n\n\n<p class=\"text-left\"><b>Read our article<\/b>:<mark style=\"background: #fffd03 !important;\"><a href=\"https:\/\/corpbiz.io\/learning\/steps-to-file-a-consumer-complaint-in-india\/\">Here are the Steps to File a Consumer Complaint in India\n <\/a><\/mark><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Filing a consumer complaint against the builder outside the regime of RERA is now simple than ever. Complainants are required to submit a fee for filing a consumer complaint in respective courts. In this article, we will explain the process of filing a consumer complaint against the builder in India. In this technological era, registering [&hellip;]<\/p>\n","protected":false},"author":22,"featured_media":30295,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[1724],"tags":[1736],"acf":{"service_id":"408"},"authorName":"Pankaj Tyagi","authorImageUrl":"https:\/\/corpbiz.io\/learning\/wp-content\/uploads\/2022\/01\/MicrosoftTeams-image-42.jpg","authorDescription":"Pankaj has a diverse experience of writing research papers, blog, and articles during his college time. Earlier, he was working as a tax consultant in a financial firm, but his interest in writing drives him to pursue a career in the writing field.","postViews":13156,"readingTime":4,"_links":{"self":[{"href":"https:\/\/corpbiz.io\/learning\/wp-json\/wp\/v2\/posts\/30243"}],"collection":[{"href":"https:\/\/corpbiz.io\/learning\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/corpbiz.io\/learning\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/corpbiz.io\/learning\/wp-json\/wp\/v2\/users\/22"}],"replies":[{"embeddable":true,"href":"https:\/\/corpbiz.io\/learning\/wp-json\/wp\/v2\/comments?post=30243"}],"version-history":[{"count":13,"href":"https:\/\/corpbiz.io\/learning\/wp-json\/wp\/v2\/posts\/30243\/revisions"}],"predecessor-version":[{"id":30299,"href":"https:\/\/corpbiz.io\/learning\/wp-json\/wp\/v2\/posts\/30243\/revisions\/30299"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/corpbiz.io\/learning\/wp-json\/wp\/v2\/media\/30295"}],"wp:attachment":[{"href":"https:\/\/corpbiz.io\/learning\/wp-json\/wp\/v2\/media?parent=30243"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/corpbiz.io\/learning\/wp-json\/wp\/v2\/categories?post=30243"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/corpbiz.io\/learning\/wp-json\/wp\/v2\/tags?post=30243"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}