- The right to be secured against erroneous trade practices.<\/li>
- The right to be informed about the goods and services in terms of quality and prices.<\/li>
- The right to be assured that the given goods or service meets the minimum quality threshold either set up by the government or the manufacture or service providers.<\/li>
- The right to be heard in case of the infringement of the consumer’s right cited under the given law.<\/li>
- The right to demand redressal in case of loss or damage encountered owing to erroneous goods and services.<\/li>
- The right to consumer education.<\/li><\/ul>\n\n\n\n
If any of these rights mentioned above are breached, then it is the end-user’s accountability to lodge a consumer grievance. Filings of consumer grievances limit the misconduct of trade and strengthen citizens’ belief in the country’s legal framework. <\/p>\n\n\n\n
Read our article<\/b>:Learn to File Consumer Grievance Online for Securing Consumer Right<\/a><\/mark><\/p>\n\n\n\n
Circumstances under which Victims can File Consumer\nGrievance <\/h2>\n\n\n\n
Following section manifests the list of practical trade malfunctioning that are worthy of being reported to the authority:<\/p>\n\n\n\n
![\"Circumstances](\"https:\/\/corpbiz.io\/learning\/wp-content\/uploads\/2021\/05\/Circumstances-under-which-Victims-can-File-Consumer-Grievance.png\")
<\/figure><\/div>\n\n\n\nErroneous Trade Practices<\/h3>\n\n\n\n
Making a considerable amount of profit is the ultimate objective of all the business. But leveraging unfair trade practices seem to have grown to a significant extent in the past few years. Tricking the end-users with invalid pricing or compromised quality has become common these days. Therefore, if there is any misconduct involved in any transaction, the consumer has the legal advantage to lodge a consumer grievance before the appropriate forum.<\/p>\n\n\n\n
Food Adulteration<\/h3>\n\n\n\n
Adding harmful substances to\nedible items has become a common practice today. Food adulteration is regarded\nas an illegal practice in India and but it is still prominently used by many\ncompanies for the sake of additional profit. Mixing sawdust in spices or mixing\nghee with “dalda” is a typical example of Food adulteration.<\/p>\n\n\n\n
Sadly, adulteration is now\nextending its footprint in drug industries under the regime of unfair trade\npractices. Food Adulteration is an offense and treated accordingly as per the\nprovision of the Indian Penal Act. Therefore, there is no harm in intimating\nthe relevant authorities when customers erroneously encounter such a situation.<\/p>\n\n\n\n
Incorrect Weights & Measures<\/h3>\n\n\n\n
Most of the grocery stores in\nour country are engaged with malpractice of trade. They often trick the\nend-users by rendering them false implications of the weight for a given\nproduct. Customers often fail to depict such errors due to the lack of\nawareness or pertinent information. Apparently, such activities lead to the\ndownfall of the consumer interest. <\/p>\n\n\n\n
Invalid Information about Products and Services <\/h3>\n\n\n\n
In this age of digitalization,\neverything is moved online. Practically, it’s impossible for one to measures\nthe comprehensiveness of the web-based marketplace. But every form of\ntechnology has some inherent downsides, and e-commerce stores are no exception\nhere. <\/p>\n\n\n\n
Most of the e-commerce\noperators (excluding the mainstream ones) are involved in the malpractices of\ntrade and cheats customers every now and then through misrepresentation of\ninformation related to price and quality. Fortunately, the legal framework of\nthe country has the provisions to penalize such acts also.<\/p>\n\n\n\n
Hampering Customer’s Trust via False Promises <\/h3>\n\n\n\n
In a nutshell, the success of\nany organization revolves around the customer’s satisfaction and trust. But for\nthe sake of additional profitability, many companies do not even hesitate to\nput such values on the stack.<\/p>\n\n\n\n
There were instances when\ncustomers were tricked by the companies’ false promises concerning their\nproducts and services. When such things happen, customers are left with no\nother option than to seek justice through a legitimate process.<\/p>\n\n\n\n
Poor Customer Service<\/h3>\n\n\n\n
Not all customer service\nrepresentatives are swift enough to respond to customer grievances. The company\nthat claims to render end-to-end support to their customers often breached their\ntrust with mediocre services.<\/p>\n\n\n\n
Putting customers on the phone\nline for hours or is a typical example of misconduct of trade practiced by such\ncompanies. Fortunately, the customers who confront such anomalies every now and\nthen can share their concerns with the relevant authorities. By doing this,\nthey even have the authority to sue the defaulters for poor services or\nproducts.<\/p>\n\n\n\n
Tricking Customers for Making Online Payments<\/h3>\n\n\n\n
Online payment is a kind of a\nblessing in this current era as it allows customers to pay for services or\nproducts with a blink of an eye. But it seems that this technology has got into\nthe wrong hands now. Many individuals are not using this platform to reap\nillegal income by soliciting customers to complete a certain task or to avail\ncertain services that do not exist in the real world.<\/p>\n\n\n\n
Every year thousands of victims\nlodge their compliant regarding such offenses; that typically went by unnoticed\ndue to the lack of evidence. Apart from intimating the local police authority,\nthe victim of such crimes can report such incidents to INGRAM, a web-based\nportal that deals with customer rights violations.<\/p>\n\n\n\n
Conclusion<\/h2>\n\n\n\n