{"id":29378,"date":"2021-04-26T14:36:28","date_gmt":"2021-04-26T09:06:28","guid":{"rendered":"https:\/\/corpbiz.io\/learning\/?p=29378"},"modified":"2021-04-26T14:36:29","modified_gmt":"2021-04-26T09:06:29","slug":"legal-notice-for-consumer-complaint","status":"publish","type":"post","link":"https:\/\/corpbiz.io\/learning\/legal-notice-for-consumer-complaint\/","title":{"rendered":"Legal Notice for Consumer Complaint: All You Need To Know"},"content":{"rendered":"\n<p class=\"has-drop-cap\">We are living in a world where our interaction with fraudulent products and services is very much possible. You never know the product that you are buying is legitimate or not unless you use it for a while. There are instances when buyers end up with a fake or low-quality product and then wonder about their money that they have invested for the same. In most cases, buyers plead for money recovery or the retention of their customer&#8217;s right went unheard. And that is where Consumer Protection Act, 1986 comes into the picture. It was enacted by the Government with the sole aim to safeguard customer&#8217;s rights in case of unethical trading. It also allows the victim to file a consumer complaint against the defaulter for compensation of losses triggered by unlawful trade practices. This write-up will guide you on how to send a <a href=\"https:\/\/corpbiz.io\/legal-notice\"><strong>legal notice<\/strong><\/a> to the defaulter in case of any consumer compliance.&nbsp;But before we unveiled this very topic, let&#8217;s get into some fundamentals first.&nbsp;<\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title ez-toc-toggle\" style=\"cursor:pointer\">Page Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 eztoc-toggle-hide-by-default' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/corpbiz.io\/learning\/legal-notice-for-consumer-complaint\/#Who_is_a_Consumer_as_per_Consumer_Protection_Act_1986\" >Who is a Consumer as per Consumer Protection Act 1986?&nbsp;<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/corpbiz.io\/learning\/legal-notice-for-consumer-complaint\/#Rights_of_Consumer_Cited_Under_the_Consumer_Protection_Act\" >Rights of Consumer Cited Under the Consumer Protection Act<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/corpbiz.io\/learning\/legal-notice-for-consumer-complaint\/#Legal_Notice_A_Legit_Way_to_Tackle_Violation_of_Consumers_Right\" >Legal Notice: A Legit Way to Tackle Violation of Consumer&#8217;s\nRight<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/corpbiz.io\/learning\/legal-notice-for-consumer-complaint\/#Sending_Legal_Notice_to_DefaulterS_Against_Falsified_Act_of_Trade\" >Sending Legal Notice to Defaulter(S) Against Falsified Act\nof Trade&nbsp;<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/corpbiz.io\/learning\/legal-notice-for-consumer-complaint\/#How_Should_a_Legal_Notice_Look_Like\" >How Should a Legal Notice Look Like?&nbsp;<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/corpbiz.io\/learning\/legal-notice-for-consumer-complaint\/#Redressal_Agencies_Comes_Under_the_Ambit_of_the_Consumer_Protection_Act\" >Redressal Agencies Comes Under the Ambit of the Consumer\nProtection Act<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/corpbiz.io\/learning\/legal-notice-for-consumer-complaint\/#What_Mentioned_Under_the_Category_of_Defective_Goods\" >What Mentioned Under the Category of Defective Goods?&nbsp;<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/corpbiz.io\/learning\/legal-notice-for-consumer-complaint\/#Eligible_Candidates_for_Filing_Consumer_Complaints_in_India\" >Eligible Candidates for Filing Consumer Complaints in India<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/corpbiz.io\/learning\/legal-notice-for-consumer-complaint\/#INGRAM_Online_Portal_for_Registering_Customers_Grievance\" >INGRAM: Online Portal for Registering Customer&#8217;s Grievance<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/corpbiz.io\/learning\/legal-notice-for-consumer-complaint\/#Conclusion\" >Conclusion<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Who_is_a_Consumer_as_per_Consumer_Protection_Act_1986\"><\/span>Who is a Consumer as per Consumer Protection Act 1986?&nbsp;<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>A consumer is an individual who purchases goods for their consumption or avail services against a consideration which has been already paid or partly paid &amp; partly promised or under any system that supports deferred payment but not for commercial or resale purpose. It also encompasses the beneficiary of such product purchased or services availed.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Rights_of_Consumer_Cited_Under_the_Consumer_Protection_Act\"><\/span>Rights of Consumer Cited Under the Consumer Protection Act<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<ul><li><strong><em>Right Safety:-<\/em><\/strong>Corresponding to the goods and services that are potentially harmful to life and property,<\/li><li><strong><em>Right to Information: &#8211; <\/em><\/strong>Emphasis the quality &amp; quantity of goods being sold,<\/li><li><strong><em>Right to Choose:-<\/em><\/strong>Vesting customers with legal rights to opt for desirable products at competitive prices,<\/li><li><strong><em>Right to Seek Redressal:-<\/em><\/strong>Allowing the customer to file a complaint before consumer court,<\/li><li><strong><em>Right to be Heard:-<\/em><\/strong>Ensures due recognition in redressal forums or consumer courts,<\/li><li><strong><em>Right to Consumer Education:-<\/em><\/strong>Talks about the right to avail the required know-how regarding the customer&#8217;s rights.<\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Legal_Notice_A_Legit_Way_to_Tackle_Violation_of_Consumers_Right\"><\/span>Legal Notice: A Legit Way to Tackle Violation of Consumer&#8217;s\nRight<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>You will have to stick around with a standard process if you wish to take your complaint to the consumer <em><strong>court<\/strong><\/em><sup><a href=\"https:\/\/en.wikipedia.org\/wiki\/Court\"><em><strong>[1]<\/strong><\/em><\/a><\/sup>. The victim is required to file a petition within two years from the date of occurrence of default. Any violation of this condition can strengthen the chances of case rejection from the respective court. Thus, sticking to the said timeline is mandatory for successfully filing the case before the court.<\/p>\n\n\n\n<p class=\"text-left\"><b>Read our article<\/b>:<mark style=\"background: #fffd03 !important;\"><a href=\"https:\/\/corpbiz.io\/learning\/dishonoured-cheque-qualifies-to-be-a-criminal-offence\/\">Is a Dishonoured Cheque Qualifies to be a Criminal Offence?<\/a><\/mark><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Sending_Legal_Notice_to_DefaulterS_Against_Falsified_Act_of_Trade\"><\/span>Sending Legal Notice to Defaulter(S) Against Falsified Act\nof Trade&nbsp;<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Let&#8217;s\nsay you are planning to visit the respective jurisdiction in the quest for\njustice against the person who has infringed your customer&#8217;s right. You may\nhave contact customer care and lodge your complaint, which hasn&#8217;t been\nappropriately addressed, or you may not have been appropriately entertained by\nthe company in response to your concern.<\/p>\n\n\n\n<p>Before\nyou lodge your grievance, it is advisable to give 15 days&#8217; notice to the\nconcerned defaulter (s). In this notice, which should ideally be typed out\n&amp; preferably be sent by speed post, you must narrate;<\/p>\n\n\n\n<ul><li>The concern\nmanifesting your issue,&nbsp;<\/li><li>A timeline of\nconcerned encounter,&nbsp;&nbsp;<\/li><li>Type of remedial\naction you seek from the defaulter (s) and&nbsp;<\/li><li>Kind of compensation\nyou expect, if any.&nbsp;<\/li><\/ul>\n\n\n\n<p>You\nshould keep the copy of the same and all other correspondence.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"How_Should_a_Legal_Notice_Look_Like\"><\/span>How Should a Legal Notice Look Like?&nbsp;<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p><em><strong>Take the following points into consideration while framing the legal notice for the defaulter&nbsp;<\/strong><\/em><\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter is-resized\"><img decoding=\"async\" src=\"https:\/\/corpbiz.io\/learning\/wp-content\/uploads\/2021\/04\/Components-of-Legal-Notice.png\" alt=\"Components of Legal Notice\" class=\"wp-image-29400\" width=\"530\" height=\"550\" srcset=\"https:\/\/corpbiz.io\/learning\/wp-content\/uploads\/2021\/04\/Components-of-Legal-Notice.png 959w, https:\/\/corpbiz.io\/learning\/wp-content\/uploads\/2021\/04\/Components-of-Legal-Notice-289x300.png 289w, https:\/\/corpbiz.io\/learning\/wp-content\/uploads\/2021\/04\/Components-of-Legal-Notice-768x798.png 768w\" sizes=\"(max-width: 530px) 100vw, 530px\" \/><\/figure><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Index<\/h3>\n\n\n\n<p>Preferably,\nyour grievance must be outlined on the typed form and should enclose an index\npage manifesting the page numbers of given inclusions;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Contact Information<\/h3>\n\n\n\n<p>The\ncomplaint must cover your details such as name, address, contact numbers, and\nemail ID. Apart from that, it should also encompass the information for the\nopposite party or parties.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Grievance<\/h3>\n\n\n\n<p>The\nfacts regarding the case must be cited in chronological order. The inclusions\nlike dispute occurrence date, your signature, and supporting documentation are\nvital here.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Documents<\/h3>\n\n\n\n<p>You\nshould enclose a photocopy of all the supporting documents that strengthen your\nclaim.&nbsp;&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Relief<\/h3>\n\n\n\n<p>The\nsection must explicitly manifest what you seek, such as additional damages,\nrefund, or replacement.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Affidavit<\/h3>\n\n\n\n<p>You\nwill also require enclosing an affidavit manifesting that the facts are legit\nto the best of your knowledge. In the District Forum &amp; State Commission,\nyou were required to furnish three copies of your complaint. On the other hand,\nthe NCDRC shall seek four copies to be filed. The supplementary copies may be\nneeded depending on no. of opposite parties.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Redressal_Agencies_Comes_Under_the_Ambit_of_the_Consumer_Protection_Act\"><\/span>Redressal Agencies Comes Under the Ambit of the Consumer\nProtection Act<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<ul><li>District Forum- Matters up to Rs.\n20 Lakh<\/li><li>State Forum- Matters above Rs 20\nlakhs but below 1 Crore<\/li><li>National Forum- Matters above one\ncrore<\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"What_Mentioned_Under_the_Category_of_Defective_Goods\"><\/span>What Mentioned Under the Category of Defective Goods?&nbsp;<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>&#8220;Defect&#8221;\nimplies any imperfection, fault, or downside in the quality, purity, quantity,\nstandard, or potency which is needed to be maintained by or under prevailing\nlaw or under any contract, implied or express, or as is claimed by the trader\nin any way whatsoever regarding any goods.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Eligible_Candidates_for_Filing_Consumer_Complaints_in_India\"><\/span>Eligible Candidates for Filing Consumer Complaints in India<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<ul><li>Beneficiary of the\ngoods or services<\/li><li>Legal heirs of the\ndeceased customer<\/li><li>Legal representative\nof the deceased customer<\/li><li>A relative of the\ncustomer<\/li><li>Insurance company<\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"INGRAM_Online_Portal_for_Registering_Customers_Grievance\"><\/span>INGRAM: Online Portal for Registering Customer&#8217;s Grievance<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Given\nthe increased customers&#8217; exploitation in the country, the Department of\nConsumer Affairs introduced the online portal viz Integrated Grievance Redress\nMechanism (INGRAM) for creating awareness among the consumers to safeguard\ntheir rights &amp; inform them of their accountabilities. <\/p>\n\n\n\n<p>The\nportal helps the aggrieved customers to lodge their complaints through an\nonline mode. Upon successful uploading of the complaint, the same will then\nsend to the concerned authority for verification. According to this portal, the\nauthority might take around three months to resolve the complaints.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Conclusion\"><\/span>Conclusion<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Despite\na substantial law framework in place, the customers across this country often\ncame across a situation where they find it hard to intact their customer&#8217;s\nrights against unlawful trade practices. India is a vast marketplace and a\ngenuine destination for people who seek to make a good profit through unfair\ntrading.<\/p>\n\n\n\n<p>Therefore, it is up to the consumer to remain watchful while investing their hard-earned money into specific products and services. Being informed about the customer&#8217;s rights is the best way to avert such happening. In case of injustice, the victim can leverage legal notice and send it to the defaulter(s) in the manner mentioned above.<\/p>\n\n\n\n<p class=\"text-left\"><b>Read our article<\/b>:<mark style=\"background: #fffd03 !important;\"><a href=\"https:\/\/corpbiz.io\/learning\/procedure-of-sending-a-legal-notice-for-cheque-bounce-online\/\">How to Send a Legal Notice for Cheque Bounce?\n<\/a><\/mark><\/p>\n","protected":false},"excerpt":{"rendered":"<p>We are living in a world where our interaction with fraudulent products and services is very much possible. You never know the product that you are buying is legitimate or not unless you use it for a while. There are instances when buyers end up with a fake or low-quality product and then wonder about [&hellip;]<\/p>\n","protected":false},"author":22,"featured_media":29401,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[342],"tags":[1692],"acf":{"service_id":"283"},"authorName":"Pankaj Tyagi","authorImageUrl":"https:\/\/corpbiz.io\/learning\/wp-content\/uploads\/2022\/01\/MicrosoftTeams-image-42.jpg","authorDescription":"Pankaj has a diverse experience of writing research papers, blog, and articles during his college time. Earlier, he was working as a tax consultant in a financial firm, but his interest in writing drives him to pursue a career in the writing field.","postViews":8362,"readingTime":4,"_links":{"self":[{"href":"https:\/\/corpbiz.io\/learning\/wp-json\/wp\/v2\/posts\/29378"}],"collection":[{"href":"https:\/\/corpbiz.io\/learning\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/corpbiz.io\/learning\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/corpbiz.io\/learning\/wp-json\/wp\/v2\/users\/22"}],"replies":[{"embeddable":true,"href":"https:\/\/corpbiz.io\/learning\/wp-json\/wp\/v2\/comments?post=29378"}],"version-history":[{"count":13,"href":"https:\/\/corpbiz.io\/learning\/wp-json\/wp\/v2\/posts\/29378\/revisions"}],"predecessor-version":[{"id":29402,"href":"https:\/\/corpbiz.io\/learning\/wp-json\/wp\/v2\/posts\/29378\/revisions\/29402"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/corpbiz.io\/learning\/wp-json\/wp\/v2\/media\/29401"}],"wp:attachment":[{"href":"https:\/\/corpbiz.io\/learning\/wp-json\/wp\/v2\/media?parent=29378"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/corpbiz.io\/learning\/wp-json\/wp\/v2\/categories?post=29378"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/corpbiz.io\/learning\/wp-json\/wp\/v2\/tags?post=29378"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}